A Request is a repair demand weather from the tenant of a renting unit or from the landlord of a vacant unit. This demand is sent out to a vendor calling for resolving a
problem in a residential unit or commercial unit that is experiencing a malfunctioning. A malfunctioning may be weather an air conditioning, plumbing, electricity, lighting,
pet control or any malfunctioning that become the unit partially or totally unusable.
A repair Request may have the following status:
This Request is available to all Vendors to be taken. GutsyHome applies the concept of “first in first out” The Request is seen by all vendor of such specialty and such area of work. All the information set up in the repair Request by the tenant is available to the vendors.
The repair Request has been already taken by a specific Vendor and is not available any longer to all vendors. The tenant and Landlord will see change of status of the Request and see who will be the Vendor responsible to perform such work.
Now the assigned vendor attends to the renting unit and made a professional diagnosis and performed an estimate of cost in connection with fixing the problem in the house.
Once the Request reaches this status, the quote is already approved and the Vendor has performed the work or is about to.
This status indicates that the vendor has performed the work and the residential or commercial unit is back to well functioning. The tenant is the one who gives this status to the request. After that he is asked to rate the Vendor in order to inform the community how good our vendor has performed!
This is a Request that has been cancelled by either the Landlord or the Tenant. If seen in any list, it is just for historical information but is not going to be performed by any vendor.